Make a water rates request or enquiry
You can make a request or enquiry about water rates, including:
- getting a copy of your water rates account or notice
- your water account and billing dates
- water meter readings
- other water billing requests and enquiries.
1: Submit your request or enquiry
You can use our online form to submit your water rates request or enquiry about any of the above.
We try to resolve all issues within 15 working days, though complex queries may take longer to address.
Alternatively, you can make a water rates request or enquiry via the following options.
By post
By phone
In-person
2: Assessment
We will assess your request or enquiry and may contact you if we need further information.
3: Notification
We will contact you in response to your request or enquiry.
Related information
If you have any questions about invoices, statements, payment plans, direct debits, account arrears, or debt, or if you need to request a refund, transfer a payment, or waive / write off a payment penalty, please view the following page:
Find details about land or water rates and payment options on our main website.
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