Request an action on a payment or make an enquiry
You can make enquiries about payments to and from the Council, including:
- a payment you have made that has not been allocated to your account
- payment arrangements and / or account arrears
- changing or ending a direct debit
- enquiring about an invoice or statement
- general payment enquiries.
You can also make requests for:
- transferring or refunding a payment you have made (for accounts in credit)
- waiving or writing off a penalty
- receiving rates rebate information or an application
- exploring available payment options.
1: Submit your request or enquiry
You can use our online form to submit your payment request or enquiry about any of the above.
We try to resolve all issues within 15 working days, though complex queries may take longer to address.
If you have any issues using our online form, please contact us via email at mailroom@wdc.govt.nz.
Alternatively, you can make a payment request or enquiry via the following options.
By post
By phone
In-person
2: Assessment
We will assess your request or enquiry and may contact you if we need further information.
3: Notification
We will contact you in response to your request or enquiry.
Related information
Request a copy of your land rates account or make an enquiry about land rates remission and postponement, Maori freehold land or a general land rates enquiry.
Request a copy of your water rates account or make an enquiry about your water account, billing dates or water reading.
Find details about land or water rates and payment options on our main website.
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