Report an issue with a Council maintained sewage system
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Urgent requests
Contact us on 0800 932 463 or 09 430 4200 (24 hours a day, 7 days a week) if you have an urgent issue.
We will respond to issues reported online outside of our business hours (8:00am to 4:30pm, Monday to Friday) on the next working day.
How we can help
You can report sewage or wastewater issues including:
- Council wastewater treatment plants
- unpleasant odours from pump stations, treatment plants, sewers or gully traps
- Council-maintained septic tanks that are part of the Onerahi Effluent Disposal Scheme
- Council-maintained pressure sewer systems in Ruakk south and in several other developments
- commercial liquid waste issues (trade waste)
- any other sewage or wastewater issue.
Gully traps empty wastewater from the kitchen, laundry and bathrooms and are usually located on the external walls of homes and businesses. If a gully trap fault is caused because of capacity issues in the public network we will contribute to a solution.
Please note that problems with private septic tanks, on-site wastewater treatment systems or pump-up systems are the responsibility of home and business owners who should call a plumber directly.
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