Report a problem with homelessness
Report a problem with homelessness

Report a problem with homelessness

Report a problem with homelessness

Let us know about aggressive, anti-social behaviour, health and safety risks for anyone rough sleeping, items obstructing public places and any new areas.
Last updated on: 28 May 2025
In this article

Urgent requests

Contact us on 0800 932 463 or 09 430 4200 (24 hours a day) if you have an urgent issue.
We will respond to issues reported online outside of our business hours (8:00am to 4:30pm, Monday to Friday) on the next working day.

How we can help

If anyone is in immediate danger, please call 111. Illegal behaviour such as intimidation, drinking in public places, or offensive language should be reported to NZ Police.
We want to make sure all streets, parks and public places are safe, clean and accessible for everyone, including vulnerable people in our community.
Rough sleeping in a public place is legal, but we need to know if things are going wrong.
Please let us know about:
  • aggressive, anti-social or unsafe behaviour
  • health and safety risks for anyone rough sleeping e.g. lack of toilet facilities
  • tents, rubbish, or other items obstructing the use of public places
  • any new areas where people are starting to rough sleep.
If you have any concerns about people's access to housing, please contact the Ministry of Social Development or Kainga Ora.

Report an issue

We try to resolve all issues within 15 working days, though complex queries may take longer to address.