Report a water quality issue
We constantly monitor water quality at our water treatment plants and regularly test water throughout our network to make sure it complies with New Zealand Drinking-water standards.
If your water is a milky, cloudy, white colour, this may be from air trapped in the water during watermain maintenance. This should clear if the water is left to stand for ten minutes. If this is the case, the water is safe to drink.
If the water remains cloudy even after standing for 10 minutes, has a colour other than white, or has an unpleasant taste or smell, please call us immediately.
Report an issue
Alternatively, you can use our online form. We will respond to issues reported online outside of Council business hours (8:00am to 4:30pm) on the next working day.
We try to resolve all issues within 15 working days, though complex queries may take longer to address.
Water quality complaints
If you're unhappy with how we have dealt with a water quality concern, you can make a complaint to New Zealand's water services regulator - Taumata Arowai.
Water Services Authority Taumata Arowai (taumataarowai.govt.nz)
Related information
Find out about drinking water quality in our District and flushing water taps on our main website.
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