Report a cat issue or make an enquiry
Report a cat issue or make an enquiry

Report a cat issue or make an enquiry

Report a cat issue or make an enquiry

Let us know if you have an issue with a cat or want to make an enquiry relating to cats.
Last updated on: 16 May 2025

Urgent requests

Contact us on 0800 932 463 or 09 430 4200 (24 hours a day, 7 days a week) if you have an urgent issue.
We will respond to issues reported online outside of our business hours (8:00am to 4:30pm, Monday to Friday) on the next working day.

How we can help

Let us know if you have an issue with a cat or want to make an enquiry relating to cats or the keeping of cats.
All cats must be desexed and microchipped by six months of age.
This is required by our Animal Bylaw and follows NZ Veterinary Association Guidelines and the NZ Code of Welfare for Companion Cats.

Report an issue or make an enquiry

We try to resolve all issues within 15 working days, though complex queries may take longer to address.

Related information

You can find out more information about cats on our main website.