Report a building or building consent issue
Urgent requests
Contact us on 0800 932 463 or 09 430 4200 (24 hours a day, 7 days a week) if you have an urgent issue.
We will respond to issues reported online outside of our business hours (8:00am to 4:30pm, Monday to Friday) on the next working day.
How we can help
You can report issues relating to building and building consent work, or make a building consent enquiry via our online forms below.
Please provide as much information as you can to assist us in investigating and evaluating your concern or enquiry.
Report an issue or make an enquiry
We try to resolve all issues within 15 working days, though complex queries may take longer to address.
Use our online report form to report issues relating to building and building consent work.
Use our online enquiry form to make a building consent enquiry or to make an appointment to see one of our duty officers.
Related information
You can find out more information on our main website.
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