Make a formal complaint
Log a formal complaint
You can make a formal complaint if you have concerns about:
- our action or lack of action
- a decision we've made.
Please note: We may change logged complaints to an online customer request if your complaint does not meet our formal complaints policy.
If you need something fixed or investigated, please report an issue instead of logging a complaint.
What happens next?
We try to resolve all issues within 15 working days, though complex queries may take longer to address.
If we can't resolve the issue together
If we have completed a review and you are still unhappy with the result, you can contact the Office of the Ombudsman for an impartial review.
Office of the Ombudsman (ombudsman.parliament.nz)
For building related complaints, you may apply to the Ministry of Business Innovation and Employment for a determination. During this process, the ministry will consult with all parties and make a considered decision that must be followed.
Determinations (building.govt.nz)
Thank you for providing feedback.
We will use this information to improve this page.