Enquire about building consent payments
Enquire about building consent payments

Enquire about building consent payments

Enquire about building consent payments

You can make an enquiry about a building consent payment.
Last updated on: 29 May 2025

Urgent requests

Contact us on 0800 932 463 or 09 430 4200 (24 hours a day, 7 days a week) if you have an urgent issue.
We will respond to issues reported online outside of our business hours (8:00am to 4:30pm, Monday to Friday) on the next working day.

How we can help

If you have an enquiry about a building consent payment, you can use the online form. Please include your building consent number.
If you have cancelled your building consent, we will contact you to advise if a refund is owing.

Make an enquiry

We try to resolve all issues within 15 working days, though complex queries may take longer to address.

Related information

You can find out more information on our main website.